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FAQ

Find Answers to The Most Frequently Asked Questions?

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General

What types of payment do you accept?

We accept the following payment methods:

1) Wire transfer: Bank/Wire transfer with an invoice is acceptable.
2) Check: Send a check to the address listed on the invoice page.

Do I REALLY need a web site for my business?

Websites work, it’s your identity on the internet and one of the most powerful tools of communication. No matter what your business or profession, a website can generate business, promote goodwill among customers and prospects, and deliver strong marketing messages – whether your business is small, large or in-between, well-established or brand-new.

Do I have to be local to work with you?

No! We work with clients all over the world. Our whole team works remotely using video conferencing using tools like Google meet/hangouts, Skype and Zoom. allowing us to bring down the barriers of distance between us and our customers

Web Application

What is the difference between web application and website?

A website is informational. A web application is interactive. Both run in browsers, both require access to the internet, both have a front end and a back end written in similar programming languages. Nowadays no application is built as a standalone almost all applications built are cloud-based. These are called web apps.

What is the advantage of having web app development?

With a web application, your business is guaranteed streamlined operations, increased efficiency, reduced cost, and are multi-platform friendly as they use web browsers. You can access them 24/7/365! Spend less time talking to customers over the phone; eliminate printed materials; allow users to update their own details. Zero install – all PCs have a browser. Quick and easy updates. Reach anybody, anywhere in the world.

Can you give me a ballpark quote?

Yes, we will always try and give you a ballpark or approximate price as early as possible; normally after your first call. Having a rough idea of expected costs as soon as possible helps you to qualify whether what you have in mind is commercially feasible and if you would like to investigate further. Ballpark estimates are educated guesses based on our experience, so please remember that the actual final cost may go up or down as we take the time to explore your requirements in more detail. The more information you can provide us about what you need, the more accurate our ballpark estimate is likely to be.

Phone App Development

What is the difference between a mobile app and a web app?

The most basic difference is that the web app runs on browser and the mobile app runs on the device itself. Web application needs active internet for it to work on your devices. Mobile apps can work in offline mode as well.

How would a phone app help my customers?

Offer your customers awareness and communication of your brand in their palm using your phone app. More than 2.6B people now, always have smartphones within their arm’s reach. Great customer service is now possible with mobile apps.

Do you develop Android as well as iOS apps?

Yes, most of the apps we make support both iOS and Android mobile platforms. It’s common for people to want their applications to work across web and mobile devices, so we use development frameworks such as React and React native that enable us to quickly support both platforms.

What are the stages involved in a mobile app development process?

Steps in the development process of mobile apps are the same for any software development process, namely ideation, designing, development, testing, launch, and post-launch.

Website Design & Development

How much does a website cost to develop?

The cost of a website depends on the complexity of the project, we can schedule a quick interview with you to discuss your requirements and quote you an approximate cost for your website development. Each project is unique. There are a lot of website designers and developers out there who really just learn something on the side and have no knowledge of good software engineering practices that are developing really cheap websites. The issue with this is the quality of the website matters when Google algorithm is looking up sites to search for you. Websites that have errors or are slow usually never show up in the first two pages of google search hence no one is really going to find you out even if you have a website no matter how pretty your website looks. Please ask us about this when you talk to us, this is the most important aspect of having a website.

How long will it take to get a new website up and running?

The time it takes to build a site depends on your requirements/functionality/complexity of the website. The time will vary from project to project but we will work to complete it faster if you have an urgent requirement. Receiving the data content (text/images) from the client is the general cause of delay.

Is it important to have a mobile-friendly website?

Yes absolutely. 4.4 billion people were active internet users in 2019. In the US, consumers spent 90% of their mobile time on apps. Mobile internet has grown 504% over the last year. It’s essential that your site is mobile friendly.

Once my website design is completed, what after-sales services do you offer?

Any website designed by us will be fully supported, should you encounter any problems or require new enhancements/redesign and we also offer website maintenance and website blog updates as a monthly service.

Website Maintenance

Will the website need regular site maintenance?

The majority of business owners have a website but ignore website maintenance entirely. If your site isn’t properly maintained, chances are you’re losing valuable clients or customers – and that is going to impact your business’ bottom line. Websites need routine maintenance to ensure that all of the components (links, inquiry or contact forms, images, payment mechanisms, shopping carts…) are working in a safe and efficient manner. A well-maintained website is consistently ranked on the top in Google searches thus helping your potential customers find you instantly.

Why should I go with your web maintenance services?

We offer everything from simple content updates to a more advanced image, site & web page management and plug-in updates that is based on what your budget and site needs. On all the technologies that we use we also offer fast turnaround time, technical expertise, support from our SEO experts, content writers and graphic designers, no long-term contracts, monthly backup, plug-in and core updates.

Is my data secure?

Absolutely! All your data is in the cloud backed servers with multiple copies at different servers. The back-end server code used to drive your application is configured to run over HTTPS and has a secure SSL certificate installed.

We store passwords as hashed strings using a per-user key, and in some scenarios, we store some sensitive data using two-way encryption algorithms. Should the worst possible scenario happen, and your data is compromised, the culprit would still need to perform complex decryption for the data to be readable.

What does website maintenance constitute ?

Website maintenance is the act of regularly checking your website for issues, pitfalls, and errors so that it’s up to date and relevant. A website maintenance plan is an ongoing basic service to keep the website up and running. This usually includes updates and bug fixes to the website’s core CMS (Content Management System – Ex: WordPress), plugins, themes, and taking care of any security updates necessary. Many maintenance plans also include backups and site monitoring as well. Website Maintenance blankets all the activities needed to guarantee the operational integrity of your website.

What happens if I don’t do website maintenance ?

Website maintenance is the act for making changes to content, keeping up with security, making site backups, and making sure your files, plugins, and themes are all up to date. Some of the bad things that can happen if you do not do regular upkeep and site maintenance are: malware, hacking, errors, hosting sites taking your site offline, broken functionality and ruined display. If you don’t perform regular maintenance on a website your website will begin to run slow, stop converting leads or sales, potentially be home to malware, or even stop working completely. This is the most essential reason to maintain your site because it creates a better user experience and can boost your conversion rates.

Google ranks your website, according to website page speeds and quality of website i.e. website with no errors, broken links etc. If you don’t do regular maintenance your website will not appear in the google searches and no one will be able to find you. These days if you don’t appear in the first two pages of the Google search no one will find you. Not being found == No business.

Domain Name E-mails

What is a domain name email?

The domain is the name of your company.com. Domain name email is essentially you@yourcompany.com. Your organization looks professional with a domain name email rather than just using a you@gmail.com or you@yahoo.com

How do I get an email for my domain name?

We integrate your domain name emails with G Suite so you can access your emails and share files easily like you would in a regular Gmail account. Also having a G Suite will make sure you have full control over the emails of all your team members. This is essential to running a strong organization.

What are the advantages of having a domain name email?

There are various advantages to getting a domain name email for your business instead of using a generic Yahoo, Gmail, or Hotmail email address. Customers and other business owners are reluctant to trust emails coming from a generic email account. A custom domain name email address is more professional and gives credibility to your business.  

What is the difference between G Suite and Office 365?

G Suite and Office 365 are both great cloud productivity suites. They both enable your business to collaborate, store files online and easily share them. They both free you to work from anywhere using different devices. We believe that G Suite is a much better choice for small business owners.

Will I be able to have full access to my team inbox using this setup?

Yes with G Suite/Office 365 you will have full control over the emails of all your team members.

Digital Marketing & Web Analytics Design Thinking

What is digital marketing?

Marketing is no longer about the stuff that you make, but the stories that you tell – Seth Godin.

“Digital marketing” is the process of building and maintaining customer relationships through online activities to facilitate the exchange of ideas, products, and services that satisfy the goals of both parties. In plain English: “Getting found online”.

Would my business benefit from digital marketing?

Digital Marketing helps to build your online business and generate sales and profits through different channels and platforms. To elevate the reach and cognizance of your business, Digital Marketing Services play a vital role and is highly recommended since you get the opportunity to reach out to your target audience and communicate one-on-one with them. We use design thinking methodology with digital marketing to get you the results you WANT! In the world of the internet, if you are not doing “Digital Marketing” you don’t have a clear strategic goal on gaining new customers or building better relationships with your existing ones.

Content Strategy

What is content strategy?

Content Strategy is the development, planning, creation, delivery and management of content. The purpose of content strategy is to create meaningful, cohesive, engaging, and sustainable content that attracts the company’s target customers.

What content should we create?

There can be no all-inclusive answer to this question except to say you should create content that buyers will find relevant and beneficial. Leading candidates include blog posts, articles, ebooks, infographics, microsites, videos, courses, case studies, newsletters, visuals and various forms of interactive content.

How do we get people to read our content?

Great headlines are the key to getting people to read, watch or listen to your content. Your stature becomes a factor over a period of time, hence you need to enhance it with integrity. “The intent of your content is not to get people to just visit your website, but to subscribe to it.”

Graphic Design – Logo/Business Card/Letter Head Design

What is a graphic design and what does it include?

100% complete success comes through advertisements, brochures or packages, pictures and words hence a successful company utilizes pictures and text to help capture the attention of its audience. Graphic design is a process that involves a combination of images and text that is used to communicate information and messages to an audience.

Where is graphic design used?

Just a few of the uses of graphic design include signage, corporate identity/branding, packaging, printed materials (books, flyers, magazines, newspapers), online graphics (banners, blogs, websites) etc. Pretty much anywhere, you want to grab your potential customers attention using a combination of visual and textual data.

Who owns the copyright for the designs you produce?

You! Our customers own all the copyrights to all the graphic designs we produce.

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